The Platinum Rule & the Role of the Chief Experience Officer

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The Platinum Rule & the Role of the Chief Experience Officer

Evidenced by the growth in the role of Chief Experience Officers at the organization and system level, the Platinum Rule is a novel approach to patient experience that invites us to consider individual preferences in a whole new way.

According to Forrester Research, Inc., “In the past two years, firms have placed customer experience (CX) higher on their list of business objectives, with 76% of execs saying that improving CX is a high or critical priority” and for good reason. Research suggests that a positive patient experience makes a person five times more likely to recommend an organization for their continued care.

Our colleagues at Kirby Bates Associates, a Jackson Healthcare Company, share our mission in service of executive healthcare leadership and recently shared insights on this important topic. 

The Platinum Rule: Keys to Providing the Best Patient Experience” from Kirby Bates Associates.

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