Melissa has over thirty years of healthcare leadership experience and has held a variety of roles
including Vice President of Critical Care and Cardiac Services at the Dartmouth-Hitchcock Medical
Center and Senior Associate Chief Operating Officer and Chief Nurse Executive at Duke University
Medical Center. Melissa also served as the Editor-in-Chief of the Nursing Management Journal and
then as the Chief Healthcare Strategist at the SAS Institute. From 2007 until 2015, Melissa served as
the first ever Vice President and Chief Clinical Officer at Hill-Rom.
In 2019, Melissa joined Kirby Bates Associates as Chief Operating Officer and led the business
operations, technology, sales and marketing teams. In January 2020, Melissa was named President of
KBA. She was later named President of Tyler & Co., affording both organizations new synergies and
expanded opportunities to serve their clients. Melissa leads strategic direction for both teams and is
the liaison to their parent company, Jackson Healthcare.
To each of her roles Melissa has brought decades of clinical and executive experience and domain
expertise, thought leadership and strategic guidance to her teams as they work together to improve
patient care delivery and caregiver safety and satisfaction. Melissa has served as a mentor and role
model to thousands of nurses around the globe and as a consultant to hundreds of healthcare
leaders and teams as they strive to improve clinical and operational outcomes and to reduce
preventable adverse events.
Melissa is a nationally and internationally recognized consultant, speaker and author on clinical and
leadership issues in healthcare, with many peer reviewed publications and book chapters to her
credit. She is a highly sought-after motivational speaker who has delivered hundreds of national
keynote addresses to a variety of nursing and healthcare audiences. Melissa is a past National
President of the American Association of Critical- Care Nurses. She was inducted as a Fellow in the
American Academy of Nursing in 1997 and was the Distinguished Alumna at the University of
Pennsylvania in 2010. Melissa was featured on the cover of the February 2012 issue of Nurse Leader
with an extensive interview as an AONE Leader to Watch. She received the 2017 Distinguished
Alumna Award from Gwynedd Mercy University. Melissa is actively engaged as an officer, task force
leader and member of many national nursing and healthcare organizations and Boards and serves
our industry at the highest level with integrity and passion.
Melissa earned her Bachelor’s degree in Nursing from Gwynedd-Mercy College and her Master’s
Degree in Nursing from the University of Pennsylvania.