Melissa has over thirty years of healthcare leadership experience and has held a variety of roles including Vice President of Critical Care and Cardiac Services at the Dartmouth-Hitchcock Medical Center and Senior Associate Chief Operating Officer and Chief Nurse Executive at Duke University Medical Center. Melissa also served as the Editor-in-Chief of the Nursing Management Journal and then as the Chief Healthcare Strategist at the SAS Institute. From 2007 until 2015, Melissa served as the first ever Vice President and Chief Clinical Officer at Hill-Rom.
In 2019, Melissa joined Kirby Bates Associates as Chief Operating Officer and led the business operations, technology, sales, and marketing teams. In January 2020, Melissa was named President of KBA. Soon thereafter she was named President of Tyler & Co., affording both organizations new synergies and expanded opportunities to serve their clients. Melissa provides strategic vision and direction for both teams and is the liaison to their parent company, Jackson Healthcare.
To each of her roles Melissa has brought decades of clinical and executive experience and domain expertise, thought leadership and strategic guidance to her teams, clients, and partners. Melissa has served as a mentor and role model to thousands of nurses around the globe and as a consultant to hundreds of healthcare leaders and teams as they strive to improve clinical and operational outcomes.
Melissa is a nationally and internationally recognized consultant, speaker, and author on clinical and leadership issues in healthcare, with many peer reviewed publications and book chapters to her credit. She is a highly sought-after motivational speaker who has delivered hundreds of national keynote addresses to a variety of nursing and healthcare audiences. Melissa is a past National President of the American Association of Critical- Care Nurses. She was inducted as a Fellow in the American Academy of Nursing in 1997 and was the Distinguished Alumna at the University of Pennsylvania in 2010. Melissa was featured on the cover of the February 2012 issue of Nurse Leader with an extensive interview as an AONE Leader to Watch. She received the 2017 Distinguished Alumna Award from Gwynedd Mercy University. In 2020, Melissa was named as the first ever nurse to serve on the Board of UNC Rex Healthcare and its Quality, Patient Safety, and HR Committee. Melissa is actively engaged as an officer, task force leader and member of many national nursing and healthcare organizations and serves our industry at the highest level with integrity and passion.
Melissa earned her Bachelor’s degree in Nursing from Gwynedd-Mercy College and her Master’s Degree in Nursing from the University of Pennsylvania.